FIRST SERVICE (800) 227-1742

Store Policies


On our website, we accept payment by Visa and MasterCard. 
If you prefer to pay by American Express, wire, check, purchase order (from public institutions, municipalities and government agencies), or via your open account, please call us at 1.800.227.1742.

All prices listed herein, or quoted verbally are FOB our Petaluma, CA warehouse or FOB point of manufacture (i.e., freight charges are not included in our published product prices). Merchandise is shipped via the most economical, reliable carrier unless the customer makes a specific request at the time of order. Our website will calculate freight on many of our items and this will be visible to you when you check out. Some items will require you to call in for freight estimates, or may suggest that you call to see if your area qualifies for a better shipment rate.

In the event of freight damage or shortage, customer should not accept shipment until the freight company's agent has noted the nature and extent of the damage and/ or shortage on the delivery receipt or freight bill of lading. Further, the customer must alert First Service to the damage or shortage within 24 hours of shipment. In the case of concealed freight damage, the customer must alert First Service to the damage within five days of receipt of shipment. The customer will be responsible for payment or our invoice in full, including all materials, taxes, labor and freight charges if the above procedures are not followed. Our responsibility for the shipment terminates once it leaves our warehouse or the manufacturer's facility.

We make every effort to accurately reproduce colors throughout our catalog. However, the possibility for variance between printed and actual colors exists. Claims and returns arising from color variance will not be honored unless the customer requested and received a physical color sample prior to ordering.

A 20% restocking fee will be applied to all authorized returns to our warehouse, unless the return is due to an error on our part. if the merchandise is returned directly to the manufacturer, their restocking policy and any applicable restocking fees will apply. In no case shall merchandise be returned without prior written authorization from First Service. Returns will not be accepted beyond 30 days from date of original shipment.

In the event that any legal action, arbitration or other proceeding is initiated to enforce or interpret any provision or term contained herein, or should either party hereto retain any attorney for such purpose, whether or not suit is actually instituted, the party prevailing in such action, arbitration or dispute will be entitled to its reasonable attorney's fees incurred, in addition to costs of suit or collection.

This agreement shall be governed by the laws of the State of California in all matters related to interpretation and notwithstanding which party last executes such.

Any action brought to enforce or interpret any term of this Agreement must be commenced in the appropriate court in the County of Sonoma, State of California, which shall be the sole proper venue for any such action.

Public institutions, municipalities, government agencies and current customers with pre-approved, active accounts are extended open account status upon receipt of a purchase order. Please enter your PO# on the payment page, and fax or email a copy of your purchase order to (707) 781-1970 or

We do not collect district tax for customers outside of Sonoma County, CA. If you are in a location that imposes district tax in addition to the standard California rate of 7.25%, you are responsible for reporting this district portion as "use tax" on your sales tax return.

It is the responsibility of the customer to confirm that the items ordered meet all applicable state and local building and safety codes. First Service will NOT assume liability for code compliance. Further, it is the customer's responsibility to obtain any required permits and licenses. First Service recommends the use of guard rails on all bleacher systems, and recommends that all outdoor bleacher systems be securely anchored to resist wind loads.

Offloading of materials from the delivery truck is the responsibility of the customer, not the truck driver. If you have any related questions or concerns, or if you need specific additional services (such as a 24-hour call ahead notification prior to delivery, delivery on a truck equipped with a power liftgate, inside delivery service, etc) First Service must be notified of these requirements prior to acceptance of order, as additional charges do apply. Please call us at 1.800.227.1742 to arrange additional services.

To keep shipping costs down, most items are shipped unassembled. This applies to all benches, tables and bleachers, as well as additional items on the site. If you have any questions about assembly and how items are shipped, please give us a call at 1.800.227.1742.